Refund and cancellation policy

If ISCAST cancels or significantly changes the conference

If ISCAST cancels COSAC 2026, you can choose to receive a full refund of your registration fee.

You can also request a full refund if we make a significant change that substantially alters what you purchased. This could include:

• moving the conference to another city
• changing an in-person conference to an online-only conference
• making a substantial reduction to the advertised program

Small changes to speakers, sessions, timetables, rooms or venues within the same general area would not normally be considered significant.

If the conference is postponed

If COSAC 2026 is postponed because of circumstances beyond ISCAST’s reasonable control, such as a government direction, natural disaster, serious public-health risk or venue closure, your registration will initially be transferred to the new dates.

Once the new dates are announced, you may request a full refund if you are unable to attend.

We will provide more information about the refund process at the time. Your rights under Australian Consumer Law and any other applicable law will continue to apply.

Problems with online access

If a technical problem within ISCAST’s reasonable control prevents you from accessing a significant part of the online conference, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• restoring your access
• providing a recording or another way to access the missed content
• refunding the part of your registration fee that relates to the content you could not access

This does not normally cover problems caused by your own device, internet connection or local computer systems. Your rights under Australian Consumer Law still apply.

Transferring your ticket

If you can no longer attend, you may transfer your ticket to someone else free of charge.

Transfers can be made until registrations close on 23 October 2026.

To transfer your ticket, email contact@iscast.org and include:

• the name and contact details used for your registration
• the new attendee’s name and contact details

Changing your ticket type

You may ask to change from an in-person ticket to an online ticket, or from an online ticket to an in-person ticket, until 23 October 2026.

Please email contact@iscast.org to request the change.

If the new ticket costs more, you will need to pay the difference.

If the new ticket costs less, we will refund the difference, less any stated administration fee, provided we receive your request by 23 October 2026.

Changes from online to in-person attendance are subject to availability.

Cancelling your conference registration

We understand that plans change. If you can no longer attend COSAC 2026, please contact us as soon as possible.

The following table shows the refund you can normally expect when you choose to cancel your registration:

We know that unexpected circumstances can arise. If these standard arrangements do not adequately address your situation, please contact us. We will consider your request fairly and may offer a full or partial refund, taking into account the circumstances and any costs already committed on your behalf.

These arrangements apply when you choose to cancel your registration. They do not limit any rights or remedies you may have under the Australian Consumer Law.

Printed materials and merchandise

We do not offer change-of-mind refunds for printed materials or merchandise once they have been sent.

However, you may still be entitled to a remedy under Australian Consumer Law if an item is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.